Before Frithly
The team knew it needed better research quality, but hiring an internal researcher or adding another heavy tool was still hard to justify. Outbound was happening, yet the process behind it felt improvised.
What the team really wanted was a clean weekly artifact it could work from and evaluate over time.
- The motion was still too manual to scale confidently.
- There was not enough signal to know which accounts mattered now.
- Leadership could not easily separate data access problems from execution problems.